National Government Services (NGS) encourages providers to use NGSConnex to submit redetermination and reopening requests. NGS states that providers have given positive feedback on the ease of use of the system and have seen increased timeliness as a result of performing these activities through NGSConnex. If you are not currently submitting initial redetermination or reopening requests through NGSConnex, then NGS urges providers to look into using this option.
For providers who have not yet utilized the NGSConnex tool for these submissions, NGS has revised the Appeals Redetermination Request form and created a new Reopening Clerical Claim Correction form for submitting these types of requests.
Click here for more information from NGS, as well as links to these forms.