Healthcare organizations are constantly seeking new ways to improve the patient experience. To help providers achieve this goal, here are few strategies you and your staff can implement:
- Ensure the patient feels respected during their visit. Let them know their views and opinions are valued.
- Become an active listener and elicit patient concerns. Patients and doctors often do not understand/agree on the main problem. Take the time and learn to listen to your patients.
- Communicate clearly and in a way the patient understands. Patient healthcare literacy averages at the 8th grade level, according to experts. Physicians must communicate in a manner that the patient will understand.
- Work with the patient to identify needs and then set up mutually agreed upon goals. Help your patients see the benefits of behavior changes and make sure to set small, attainable goals.
- Take the time to learn new approaches on how to engage patients. Often times, physicians have very little communication training. Find educational programs to help teach you and your staff on how to better communicate.
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