In the final installment of our ICD-10 Implementation Is Less Than A Year Away: What You Need To Do To Be Ready series, we’ll give you insights and tips on post-implementation follow-up.
Once you go live with ICD-10 on October 1, 2015, keep monitoring the impact on reimbursement, claims denials, rejections and coding productivity and accuracy. Identify any issues you may be having and take the necessary steps to address these issues. In addition to closely monitoring the impact of the implementation, staff should continue meeting regularly to share information regarding issues. Issues can include a high number of claim denials and rejections, unexpected coding backlogs, a lower-than-expected coding accuracy rate and system glitches. Work with your team to resolve any issues.
During this time, continue monitoring systems functionality and correct any errors or problems as quickly as possible. If you are having issues with coding accuracy or productivity, implement strategies to address these issues. Strategies include additional education on code sets, improving medical record documentation or even additional coding professionals to assist with the coding backlogs or to review claims denials and rejections.
Lastly, keep analyzing changes or issues that may arise and communicate with payers about anticipated changes. Approximately two to three months after you go live, begin analyzing data to evaluate the impact of the implementation. This way, you can identify trends and correct any issues you may be having.
This post wraps up our ICD-10 series! We hope you utilize these tips and strategies for a successful ICD-10 implementation. Good luck!