There are big changes in the works for patients’ health insurance plans. If you’re worried about how staff will handle changes, look no further. We have a few suggestions you can implement to help your staff with plan changes.
These days, most patients have out-of-pocket expenses for office visits. Staff also has to help patients understand their new plans, verify coverage and answer other questions they may have. In order to properly train your staff, personalize the approach. A one-size-fits-all approach is usually not the most effective method.
Conduct individual training sessions with each employee. Explain changes, show them websites they can use to verify insurance and make sure they are signed up to access the sites. In a matter of time, your staff will start feeling much more confident about helping patients navigate their new insurance coverage!