Cross-training staff is an important part of efficiently running a practice. With limited staff, smaller practices are more likely to suffer without it. If an employee is ill, everyone else has to pitch in to keep the office running. When implementing an EHR system or other new software systems, make sure that all practice staff receive training on how to use all of the administrative functions of the system even if they do not use them on a regular basis. Administrative staff members should also be familiar with the clinical functions of the system. Clinical staff should be familiar with the administrative features. This will allow employees to better understand the workflows of the practice!