5,700 consumers were inadvertently dropped from their plans for a variety of reasons in Connecticut, according to Access Health CT CEO Kevin Counihan. Counihan has stated that Access Health is working on a case-by-case basis with consumers and insurance carriers and says they’re determined to have the problems corrected by July 18. Counihan believes part of the problem may be caused by changes made to the application that generated a new 834 form. Each time a person changes information such as their income or address, a new form in generated. The form is then sent to the insurance carrier by Access Health CT and is used to convey the federal subsidy amount. Changes that are made to the application can generate an inaccurate form which could have caused some of the problems behind the 5,700 cancellations.
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