Tipastic Tuesday: Improving the Patient Experience

According to a new report, healthcare providers must encourage employee engagement if they want to improve patient care.  Staff engagement includes good management and teamwork which improve a number of aspects of clinical quality, patient experience, productivity and costs.

Among those surveyed, only 55 percent said they receive clear feedback from their managers on their performance, and 65 percent reported that they were satisfied with the support they get.  The report concluded that staff experiences shape patients’ experiences of care.

To increase staff engagement, the report recommends the following tips:

  • Give staff well-structured feedback, and ongoing training and support for personal and career development
  • Train managers and supervisors in people-management skills
  • Have well-defined teams that regularly meet to review how well they are doing
  • Create a space for staff to reflect on patient care challenges
  • Set goals for quality and safety
  • Articulate values and show how they translate into behavior
  • Act on staff feedback and allow staff to make the improvements they have suggested

Click here to read more

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