Improving the Patient Experience

A survey of 651 Minnesota clinics and 230,000 patients asked 38 questions about wait times, doctor and staff communication and appointment access, revealing a deeper insight into patient experience.

Patients gave physician communication high marks, for the most part; patient access scored significantly lower.  Only 60% of patients gave high scores for access to care, stating that they had trouble making appointments in a timely fashion. Another area of concern throughout the country, waiting time, also received low marks.

Waiting times are actually predicted to increase in 2014, when newly insured patients hit the health system under the Affordable Care Act.

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3 thoughts on “Improving the Patient Experience

  1. Pingback: Monday Morning Recap | hmsabc

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